Technical questions and other questions about the Penn State service can be sent to the following.

Penn State University

These resources are only available to faculty and students with a Penn State Access Account ID.
ITS Service Desk Online Form
This form will funnel Turnitin questions to the Penn State IT Service desk. The forms are monitored 24 hours per day, seven days per week except on official University holidays.
ITS Service Desk, (814) 865-HELP
This phone line is monitored 24 hours per day, seven days per week except on official University holidays.
Consultation Request (Faculty & Staff Only)
Submit requests for phone or in-person consultations. Please allow for scheduling time of 2-4 business days for a phone consultation and longer for in-person consultations.
turnitin@psu.edu
Non Penn State members can use this e-mail for general inquiries about how Penn State administers Turnitin.

Turnitin Company

Note: In some situations, service through the Turnitin Helpdesk in California may be faster. Please note that they are in the Pacific Time Zone.

Turnitin Help Desk Ticket
Submit questions online anytime.
Turnitin Help Desk Phone
The Help Desk can be contacted through the Corporate Address and Phone listed on the Turnitin Contact Us page.
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